We work very hard to develop Teachable into the best product it can be - but we have done an admittedly poor job of keeping our community updated with all that’s changing.
We have historically not announced new product features and updates anywhere outside our Facebook group, not kept a granular public change log, not employed a real ticketing system and have not been forthcoming about what direction the product is evolving in.
That ends today.
Starting this month, we’re going to compile a blog post like this one (Can I get a wut wut?) sharing all that’s new and updated inside the product and around the company on the last Tuesday of every month.
We also recently released a granular change log that is updated on Monday and Wednesday evenings by the amazing Loralee Hutton. We also strengthened our support team, finally moved to a real ticketing system and launched our onboarding ambassador program…. but more on that soon.
Let’s jump into the good stuff...
February was a big month for feature rollouts. We finally released payment plans, native comments and a brand new ticketing system that can be accessed from the inside the admin dashboard.
We also released a host of smaller upgrades throughout the month that you can find by perusing our monthly list of changes.
You cannot possibly overestimate how excited I am to say goodbye to Disqus again while creating a comments block inside a lecture.
I’m also not the only one:
Previously if you wanted student participation within your course, you had to integrate a third-party extension (Disqus) so students could leave comments. This was inelegant since it required a separate login.
Now, you can choose to enable native comments and use Teachable’s own commenting system. It alleviates the need for any additional logins AND you can optionally turn on moderation if you’d like to control whether students can post comments without approval.
This is still an early implementation of comments and we’ll be continually tweaking it to bring it up to par with other commenting solutions. We also do not have any plans of removing Disqus in the immediate future so you won’t be forced to switch unless you want to.
This has been in the works for a long time, but Teachable finally supports a third pricing option in addition to indefinitely recurring monthly and annual subscriptions and one-off payments: payment plans.
Payment plans let you charge students X payments of $Y every month. These payments recur automatically and after the requisite amount of payments have been made end automatically.
Research suggests you can improve conversion rates, particularly for higher priced products by offering payment plans. Since Teachable lets you create multiple pricing options for a course, this should be something you should consider for ALL courses you sell over a few hundred dollars.
New Ticketing System
For the last 18 months, we had all support issues filter directly to a support email that was managed by Front. While it provided an elegantly easy diagnosis for support queries (hey, just email us), a lot of our community was aggrieved by not being able to view ticket status, follow-ups or most frustrating of all, being stalled by email delivery problems:
After much time debating possible solutions, we finally decided to integrate with Freshdesk and set up a ticketing system integrated INSIDE your Teachable school. You can now file a ticket by using the Help tab inside the admin panel and view follow-ups right from your school (in addition to e-mail of course):
In addition, we revamped our self-help knowledge base, rolled out community forums and launched an onboarding ambassador program that gives people that upgrade to the Professional Plan a complimentary 2-hour onboarding session.
Our work in improving our support infrastructure is only beginning. Expect to see progress here every single month.
FEATURES THAT NO ONE IS USING & IT MAKES ME SAD
Hopefully in time, I can remove this section as y’all get so good at using all of what we have to offer but for now, I’m super depressed with how few people use my favorite Teachable feature of them all -- the magic F key.
Did you know that at any point inside the Teachable console you can press the F key and search globally for any student or course?
Need to refund a student asap or edit something without going through the standard navigation structure? Boom, magic F to the rescue:
OUR FINEST CONTENT FROM THE MONTH
Ashley, Allison and the rest of our content team have been hard at work in February writing feature-length articles every Thursday AND launching a brand new guest contributor program (which you can submit to here).
Highlights this month include:
- A top secret new post on Thursday (this will be updated in a couple of days)
We also launched a new weekly newsletter - Make Change Weekly. This newsletter curates the best articles, workshops and FREE courses from not just our blog, but our favorites around the Interwebz. It's perfect for people looking to build income streams online and escape the 9-5. Check out the Friday AMAs and ask questions to your heart's desire.
Every week, we feature someone that has beaten the cubicle as the weekly Change Maker. In February, we hosted exclusive interviews with...
- Pat Flynn of Smart Passive Income
- Rebecca Tracey of The Uncaged Life
- Halley Gray of Evolve and Succeed
- Someone secret this Friday
Sign up for Make Change Weekly to get a weekly dose of inspiration every Friday AM and the chance to pick the brain of the best in the biz.
FREE UPCOMING TRAININGS
Tomorrow, Wednesday February 24th, we’re hosting a webinar with videographer extraordinaire Caleb Wojcik tomorrow on creating amazing DIY video for your courses.
We previously published a DIY Video Blog Post featuring Caleb and it's been viewed over 2,000 times. Back by popular demand, we're stoked to sharing Caleb's advice with allll ya'll. REGISTER HERE
WHAT'S HAPPENING NEXT MONTH
TEACHABLE PARTAYY IN FLORIDA
No, really. We’re taking the entire company on a 5-day retreat to Fort Lauderdale, FL in the middle of March. On the product side, it’s going to be a 3-day hackathon and our marketing team is hard at work with Caleb Wojcik recording the next iteration of some amazing training materials on creating and selling online courses
On the product side, we’ll be spending the month rolling out enhancements to the comments feature, working on a bunch of UX enhancements to make the interface even more intuitive and working on rolling out the ability to drip content.
Stay tuned for more details next month including a picture of Team Teachable getting our sun game on in Florida.
I want to hear from you. Was this roundup helpful?
Let me know in the comments section below what you would like to see in next month’s update.